The BPO sector offers promising job prospects and a rewarding career. An employee-oriented human resource structure enables deserving freshers who start as trainees to climb up the ladder and occupy senior positions in a relatively short period. Stress is addressed in a variety of ways — from meditation and yoga to counselling and walk-in policies that allow employees an easy access to their seniors at any given time to discuss their problems. However, as compared to most other industries, BPOs take extra precautions about seating arrangements, a healthy work environment and culture, sufficient breaks and recreational activities.
Most companies encourage people from within to fill up vacancies higher up and have fast-track promotion programmes or higher education sponsorship schemes to enable this. BPOs offer top-class compensation and faster growth in packages compared to other industries. Employees are expected to maintain high standard of work ethics and quality and there is a high level of accountability. The sector is rapidly opening up to employ people in their 30s and 40s, many of whom switch from other careers because of the better pay packet and other benefits.
BPO is just not another job; it is a growth opportunity for youngsters. For a successful career in a BPO, one needs to be focused, and should be willing to invest his/her time and effort to build a successful career. This is not a short term-job but a career opportunity if someone is willing to walk that extra mile. It is very important to have excellent communication skills as any job demands that the incumbent has the ability to handle pressure. At last, without insights there is no growth for an individual or an organization and it is imperative to have openness and willingness to learn.
Ronald George is with HR Operations, 24/7 Customer. He had a fast-track growth in the company in a span of seven years. Now with HR, his mandate is to make the fresh recruits feel at home. He speaks to ET on the opportunities in the sector. The BPO industry is hailed as a sector enabling youngsters to have fast-track careers, with higher levels of responsibility being delegated at fairly early stages in their careers.
There are definitely growth prospects within the BPO industry. You can grow to become a team leader, manager or vice-president; your growth is dependent on your performance, interpersonal skills and ability to lead teams.
